What are the AGG1 cancellation policies?

 Show Badge/Entrance to exhibits and Education purchases are non-refundable. Name substitutions are allowed through March 11, 2024. Lost or misplaced badges will be charged the original amount paid. Click here to learn more about AGG1 registration policies.

What are the Annual Convention cancellation policies?

All convention package cancellation requests must be received in writing by 11:59 p.m. PST on Friday, Feb. 23, 2024 and will be refunded less a $100 processing fee. Cancellations after this date will not be refunded. Substitutions and name changes will be granted at no charge through the event dates. Please note, as stated above, AGG1 badge and education session purchases are non-refundable, as per show policy.

What hotels are available?

If you register for NSSGA's Annual Convention or any package including Annual Convention access, you will be given the option to book a room at the Omni Nashville (the location of our convention). If you register for any package that is AGG1-only or an AGG1 show badge only, you will be directed to view the different hotels available in the AGG1 block. If you would like to view AGG1 housing availability prior to registration, click here. Please note you will not be able to book a hotel room until you have completed a registration.

Are flight discounts available?

Yes! Please read below to learn more about each airline's offerings: 


Delta Air Lines is offering up to a 10% discount on flights (March 15 – April 6, 2024). Please click here to book your flights! You may also call Delta Meeting Network® at 1.800.328.1111* Monday–Friday, 7:00 a.m. –7:30 p.m. (CT) and refer to Meeting Event Code NM2ZV

*Please note there is not a service fee for reservations booked and ticketed via our reservation 800 number.


Southwest is offering 3% off Business Select®, Anytime, and select Wanna Get Away® fares, plus 50% bonus Rapid Rewards points (March 24 – March 27, 2024). Visit www.swabiz.com and use Company ID: 99184621. Booking dates: February 26, 2024 through March 26, 2024; Travel dates: March 26 – April 5, 2024.


United Airlines is offering up to a 10% discount on flights (March 17 – April 4, 2024). Search flights at www.united.com/meetingtravel and enter ZNSS641819 in the Offer Code box or call United Meetings Reservations at 800-426-1122 Monday – Friday, 7 a.m. – 9 p.m. CT and Saturday – Sunday 7 a.m. – 5 p.m. CT

I have a registration issue. Who should I contact?

If your question pertains to technical difficulties, please contact the Maritz help team at 864-515-6679 OR by submitting the form found here (at the bottom of that page).

My company is not being recognized as a member when I go to register. Why?

If you joined the association recently (for the first time or after a long lapse), we may not have you in our registration system yet. Please contact us at meetings@nssga.org and we will verify your membership through the correct channels to get you in the system, and at the correct registration rate. If our lag time causes you to be pushed into a later registration date, and consequently a higher registration price, we will honor the registration rate at the time you first contacted us.